What to Do When Students Talk

Teacher Life

Slides, script cards, and sources for responding when students talk about a colleague.

Slides

What to Do When Students Talk

Teacher Life

Plan for Today

  • The four moves
  • Rehearse your script
  • Mini-plays and discussion
  • Writing Themes and work time

Quick Write (optional)

You overhear students say, “I don’t understand anything in Ms. Forté’s class.”

What do you do in the next 10 seconds? In the next week?

The Four Moves

Talking about a colleague

The Four Moves

  • Stop: pause and think; don’t agree, add to it, or defend
  • Listen: let them talk, unless they tell you something you must report
  • Withhold: don’t pass it on or repeat what you can’t back up
  • Route: use the right channel (next slides)

Sources: Ferlazzo/Schmidt, Education Week (2017) (opens in new tab); Doherty, Tes Magazine (2018) (opens in new tab); Univ. of Montevallo, Teacher Professionalism (opens in new tab); NEA Code of Ethics (opens in new tab); AAE Code of Ethics (opens in new tab); Penn State, help-seeking brief (opens in new tab); Sacramento City USD, Child Abuse Reporting memo (opens in new tab); CDE Uniform Complaint Procedures (opens in new tab)

Can’t Follow the Teaching?

  • Listen first: believe them if they already asked
  • Ask: What did you try? What did she say?
  • Help them ask again: what I tried, where I’m stuck, what I need
  • Point to supports: her help hours, a tutor, a study group, the counselor
  • Stay neutral: “I haven’t seen her class.” Don’t reteach her content
  • If it repeats: keep notes (no names); follow your school’s process

Sources: Columbia EPIC, student help-seeking (2021) (opens in new tab); Penn State, help-seeking brief (opens in new tab)

Mandated Reporting

  • Abuse or neglect: you report it yourself; don’t promise confidentiality
  • Phone right away, then in writing within 36 hours
  • No proof needed; don’t investigate or question the child at length
  • Telling a principal isn’t enough alone
  • Bias or harassment follows district policy, not CPS
  • Know your district’s process in your first week

Sources: Sacramento City USD, Child Abuse Reporting memo (opens in new tab); Santa Cruz COE, Board Policy 5141.4 (opens in new tab)

Style or Workload Too Hard?

  • Listen, but don’t agree or compare teachers
  • Ask: What feels hard? What have you tried?
  • Help them plan: steps, then a specific question to ask her
  • Stay neutral: “I haven’t seen her class.”
  • If it repeats: follow your school’s process; report what students said
  • Praise? nothing to do; don’t balance a complaint

Sources: Ferlazzo/Schmidt, Education Week (2017) (opens in new tab); Doherty, Tes Magazine (2018) (opens in new tab); Univ. of Montevallo, Teacher Professionalism (opens in new tab)

If a Student Talks to You

  • Listen: let them finish, unless you hear something you must report
  • Thank them: “Thanks for telling me.”
  • Don’t agree, defend, or give an opinion about the colleague
  • If it’s reportable: stop them gently, thank them, say you need to pass it on, and don’t ask for details
  • Be honest: “If it’s something I need to report, I’ll tell you.”

Sources: Doherty, Tes Magazine (2018) (opens in new tab); Penn State, help-seeking brief (opens in new tab); Sacramento City USD, Child Abuse Reporting memo (opens in new tab)

If You Already Joined In

  • Stop adding: “I should pause. I don’t actually know her class.”
  • Say what you know: “I’ve only heard this secondhand.”
  • Turn it toward a next step: what they tried, who else can help
  • Repair later: “I shouldn’t have piped in. Here’s how I can help.”
  • Don’t pass it on if you can’t back it up
  • Notice what pulled you in, like wanting to belong

Sources: Ferlazzo/Schmidt, Education Week (2017) (opens in new tab); Doherty, Tes Magazine (2018) (opens in new tab); Univ. of Montevallo, Teacher Professionalism (opens in new tab)

Mini-Plays

Practice

Mini-Plays

  • Each group gets a script card: setting and first lines
  • Write the rest and rehearse
  • One of you plays the teacher who overhears; Ms. Forté isn’t in the scene
  • Include a moment where the teacher holds something back
  • Act it out; audience watches for the four moves
  • Class discusses after each play

What to Watch For

Mini-Play 1: The Hallway

  • Group 1 performs the scene
  • Audience: watch and take notes
  • What does the teacher hear? What don’t they know?
  • What do they say, and what do they hold back?

Debrief: The Hallway

  • What did the teacher actually hear?
  • What didn’t they know?
  • How did they answer “Are you going to tell Ms. Forté?”
  • Did they promise anything?

Mini-Play 2: The Lunch Question

  • Group 2 performs the scene
  • Audience: watch and take notes
  • What does the teacher hear? What don’t they know?
  • What do they say, and what do they hold back?

Debrief: The Lunch Question

  • How did the teacher answer without passing anything on?
  • Did they pick a side?
  • What pressure pushed them to say more?
  • What did they suggest instead?

Sources: Ferlazzo/Schmidt, Education Week (2017) (opens in new tab); NEA Code of Ethics (opens in new tab); AAE Code of Ethics (opens in new tab); Doherty, Tes Magazine (2018) (opens in new tab)

Mini-Play 3: The Background Remark

  • Group 3 performs the scene
  • Audience: watch and take notes
  • What does the teacher hear? What don’t they know?
  • What do they say, and what do they hold back?

Debrief: The Background Remark

  • Is this learning or conduct?
  • Mandated report or discrimination complaint?
  • Who did the teacher go to?
  • What did they say about confidentiality?
  • What did they not do?

Sources: CDE Uniform Complaint Procedures (opens in new tab); U.S. Dept. of Education, Title VI (opens in new tab); Santa Cruz COE, Board Policy 5141.4 (opens in new tab)

Mini-Play 4: The Direct Ask

  • Group 4 performs the scene
  • Audience: watch and take notes
  • What does the teacher hear? What don’t they know?
  • What do they say, and what do they hold back?

Debrief: The Direct Ask

  • Did the teacher listen before offering help?
  • Did they believe “I already asked”?
  • What next step or supports did they point to?
  • Did they reteach or give an opinion about Ms. Forté?

Mini-Play 5: You Chimed In

  • Group 5 performs the scene
  • Audience: watch and take notes
  • What does the teacher hear? What don’t they know?
  • What do they say, and what do they hold back?

Debrief: You Chimed In

  • What did the teacher say to stop adding?
  • What did they say they don’t know?
  • How did they repair with the colleagues and the student teacher?
  • What pulled them in?

Writing Your Theme

  • Reread your summaries side by side
  • Find where your sources agree and where they differ
  • Name the pattern in one sentence
  • Write in idea order, not source order
  • Read it back out loud and bring in another source if one sentence comes from just one
  • Check: 3–4 paragraphs, 3 or more sources

Work Time

  • Presenting teams: meet on your presentation
  • Everyone else: draft one theme section, about 300 words
  • Start with your pattern sentence, then one sentence for each paragraph (a sketch is a working plan)
  • Stuck? Use MEAL or watch the MEAL video
  • Quoting? See “Annoying Ways People Use Quotes”
  • Before you finish: check “Before You Turn It In”

Script cards

Groups get their card on paper. Keep these closed when you present, and open one only for your own group. On every card, you are the K-12 teacher who overhears or is spoken to, and Ms. Forté is the colleague being discussed. Use your own names for the other roles.

Card 1: The Hallway

Setting: After school in the 10th-grade hallway, you walk past two students who don’t see you.

  • Student A: “I don’t understand anything in Ms. Forté’s class.”
  • Student B: “I asked her twice. She just says go figure it out.”
  • The students notice you and go quiet.
  • Student B: “Are you going to tell Ms. Forté?”

Your play: Write what you say next, and what you do not say or promise.

Source notes

  • Schmidt, in Education Week (2017): don’t join in; smile and change the subject as delicately as possible; “there is NEVER a good reason to share negative or confidential information about another child or colleague.”
  • Doherty, Tes Magazine (2018): don’t agree and don’t ignore it; listen, then follow your school’s complaints policy.
  • Penn State help-seeking brief: students value compassion and strong listening more than problem-solving advice.
  • Sacramento City USD memo (Penal Code 11166): a teacher who knows or reasonably suspects abuse or neglect must report it; telling a supervisor does not substitute. So you can’t promise secrecy.

Think: How do these change your answer to “Are you going to tell Ms. Forté?”

Model script and notes

One possible version. Your group’s version will differ.

  • Student B: “Are you going to tell Ms. Forté?”
  • You: “Thanks for being honest with me. I don’t know her class, so I can’t say what’s going on there.”
  • You: “I’m not going to repeat what I heard. The only time I can’t keep something between us is if someone is being hurt. Then I have to tell the right person.”
  • Student B: “So you won’t tell her?”
  • You: “I’m not going to take this to her. What have you tried so far?”
  • Student A: “I asked in class, and it didn’t help.”
  • You: “Try asking again with three parts: what I tried, where I’m stuck, what I need. You could write it down, or ask before or after school. Her help hours, a tutor, and a study group can help too.”
  • You: “I haven’t seen her class, so that’s all I can say. Come find me if something else comes up.”

Notes on the moves

  • Stop and Withhold: You don’t agree, defend, or repeat anything (Doherty, Tes; NEA; AAE).
  • Say what you don’t know: “I don’t know her class” keeps you from guessing (Doherty, Tes).
  • Be honest: You promise nothing you can’t keep. A suspected abuse or neglect report must be made, and telling a principal is not enough (Sacramento City Unified).
  • Listen: You ask what they tried before offering help (Penn State; Columbia EPIC).
  • Helping them ask again: This is teaching practice, not a legal rule, so it is not sourced here.
Card 2: The Lunch Question

Setting: The teachers’ lounge at lunch. Earlier this week, you overheard one group praise Ms. Forté and another say they can’t follow her.

  • Colleague: “Have you heard anything about Ms. Forté? Some of my students say she’s the best teacher they’ve had, and others say they’re lost.”
  • Colleague: “Come on, you hear things.”

Your play: Write how you answer without passing anything on or taking a side.

Source notes

  • Schmidt, in Education Week (2017): redirect the conversation, use a polite exit line (“I don’t want to interrupt your lunch by talking about that”), or leave the room if it continues. Don’t trust “keep this between us.”
  • NEA Code of Ethics (Principle II): don’t knowingly make false or malicious statements about a colleague; don’t disclose information about colleagues from your work unless there is a compelling professional purpose or the law requires it.
  • AAE Code of Ethics (Principle III): don’t reveal confidential information about colleagues unless required by law.
  • Doherty, Tes Magazine (2018): don’t share it in the staffroom.

Think: What can you say to your colleague that follows these?

Model script and notes

One possible version. Your group’s version will differ.

  • Colleague: “Have you heard anything about Ms. Forté? Some of my students say she’s the best teacher they’ve had, and others say they’re lost.”
  • You: “I really don’t know her class, so I can’t say.”
  • Colleague: “Come on, you hear things.”
  • You: “I do hear things, and that’s why I don’t pass them on. If students are lost, her help hours or a tutor are good places to send them. If it keeps coming up, our school has a process for that.”
  • You: “How did third period go for you?”

Notes on the moves

  • Stop: You pause instead of trading stories (Ferlazzo and Schmidt, Education Week).
  • Withhold: You say nothing about what you overheard, and you don’t pick a side (Doherty, Tes; NEA; AAE).
  • Route: If it repeats, the path is your school’s process, not the staffroom (Doherty, Tes).
  • Redirect: Changing the subject politely is the exit line the Education Week piece recommends.
Card 3: The Background Remark

Setting: Outside the library, you overhear a student talking quietly with a friend.

  • Student A: “A teacher said things about my race and my family, like they already knew everything about me. It felt so weird.”
  • Student B: “I heard that teacher was out of school last year over something like that.”
  • Student A: “Please don’t tell anyone. I don’t want to get them in trouble.”

Your play: Write what you do next, and what you say to Student A about confidentiality.

Source notes

  • CA Dept. of Education, Uniform Complaint Procedures: complaints alleging discrimination, harassment, intimidation, or bullying are filed in writing with the district superintendent or designee.
  • U.S. Dept. of Education, Title VI: covers race, color, and national origin discrimination; a school can be found to discriminate if a hostile environment is “left uncorrected.”
  • Santa Cruz County Office of Education policy BP 5141.4: mandated reporters “shall not investigate” suspected incidents.
  • NEA Code of Ethics: confidentiality has an exception when disclosure is required by law or serves a compelling professional purpose.

Think: These sources don’t say who a teacher tells first, so check district policy. What can you honestly tell Student A about confidentiality?

Model script and notes

One possible version. Your group’s version will differ.

  • Student A: “Please don’t tell anyone. I don’t want to get them in trouble.”
  • You: “Thank you for telling me. I’m sorry that happened. I can’t promise to keep it secret, because what you described could be discrimination, and I need to take it to the right person. I won’t investigate or talk to the teacher myself.”
  • You: “I’ll tell you who I’m going to, and what happens next. You can tell me what happened in your own words, and I’ll only ask what I need to pass it on.”
  • You (to Student B): “I don’t know anything about last year, and I won’t repeat it. That’s secondhand.”
  • You (later): You go to an administrator or the district’s discrimination complaint contact, and you follow your district’s policy.

Notes on the moves

  • Listen: You let the student get it out, then thank them.
  • Be honest: You don’t promise confidentiality. You say what you must do (Sacramento City Unified; NEA allows disclosure when the law requires it).
  • Route: Bias or harassment goes through the district complaint process, not child protective services (CDE Uniform Complaint Procedures; Title VI).
  • Don’t investigate or confront: Santa Cruz COE says mandated reporters do not investigate suspected abuse; the same restraint fits here.
  • Withhold: You don’t repeat the rumor about last year.
  • Check your district: These sources don’t say who a teacher tells first, so confirm your district’s policy. If a student describes being hurt, it is a mandated report.
Card 4: The Direct Ask

Setting: After class, a student stays behind. You teach a different subject and have only nodded hello to Ms. Forté in the hallway.

  • Student: “Can I ask you something? I don’t understand anything in Ms. Forté’s class.”
  • You: write your words here
  • Student: “I already asked her. She said go figure it out.”

Your play: Write the rest. Show yourself listening, asking, and pointing the student to a next step, without reteaching Ms. Forté’s content or giving an opinion about her.

Source notes

  • Columbia EPIC (2021), summarizing Peeters et al. (2020): students weigh learning goals against risks like upsetting the teacher or being mocked; teachers can treat help-seeking as a positive sign of learning.
  • Penn State help-seeking brief: students value friendliness, trustworthiness, and listening that shows understanding.
  • Bacal, parents-teachers.com (about parents): usually it is not your role to get between a parent and another teacher; refocus on what you can control. He also suggests the person raise it with the teacher.
  • Doherty, Tes Magazine (2018): listen first and let the person get it out.

Think: Does “raise it with the teacher” fit when the student says “I already asked”? What would you do instead?

Model script and notes

One possible version. Your group’s version will differ.

  • Student: “Can I ask you something? I don’t understand anything in Ms. Forté’s class.”
  • You: “Thanks for telling me. That sounds frustrating. What have you tried so far?”
  • Student: “I already asked her. She said go figure it out.”
  • You: “Okay, I believe you. What did you ask, and what did she say?”
  • Student: “I asked how to start the essay.”
  • You: “Let’s make it a more specific ask: what I tried, where I’m stuck, what I need. Something like, ‘I made an outline, but I can’t tell if my thesis answers the prompt. Could you look at it for five minutes?’ You could ask in writing, or before school. A tutor or study group can help too.”
  • You: “I haven’t seen her class, so I can’t say more. But that’s something you can try. Tell me how it goes.”

Notes on the moves

  • Listen: You ask before you advise (Doherty, Tes; Penn State).
  • Treat asking as a good sign: Students risk upsetting the teacher when they ask for help, so asking shows learning (Columbia EPIC).
  • Believe “I already asked”: This is teaching practice, not a sourced rule. Bacal and Doherty suggest raising it with the teacher, which this student already did, so you try a different route.
  • Stay neutral: You don’t reteach her content or give an opinion about her.
Card 5: You Chimed In

Setting: The teachers’ lounge. Colleagues are complaining about Ms. Forté’s class. A student teacher sits at the next table.

  • Colleague A: “Did you see her grades come in? Nobody can follow that class.”
  • You: (laughing) “I’ve heard the same thing.”
  • Colleague B: “Wait, you’ve been in her class?”

Your play: Continue from here. Show how you recover with your colleagues and with the student teacher.

Source notes

  • Doherty, Tes Magazine (2018): nodding along can look like agreement.
  • Schmidt, in Education Week (2017): if you gossip, the news will most likely get back to the person.
  • Univ. of Montevallo Career Center: gossiping about teachers can cost an educator students’ respect; respect colleagues even when you dislike them.
  • NEA and AAE codes: no knowingly or willfully false statements about a colleague.

Think: You said “I’ve heard the same thing.” What had you actually seen? How do you recover?

Model script and notes

One possible version. Your group’s version will differ.

  • Colleague B: “Wait, you’ve been in her class?”
  • You: “No, I haven’t. I shouldn’t have said that. I’ve only heard it secondhand, and I don’t actually know her class.”
  • Colleague A: “Well, everyone says it.”
  • You: “Maybe, but I don’t want to add to it.”
  • You (to the student teacher, later): “Earlier I piped in about Ms. Forté, and I shouldn’t have. I don’t know her class. If you ever have a concern about a teacher, talk to your cooperating teacher.”

Notes on the moves

  • Stop adding: A short correction is enough. You don’t need a speech.
  • Say what you do and don’t know: “I’ve only heard it secondhand” (Doherty, Tes: nodding along can look like agreement).
  • Withhold: You don’t repeat what you can’t back up (NEA; AAE; Education Week: gossip tends to get back to the person).
  • Repair later: You tell the student teacher what you did and where concerns go (Montevallo: interns talk to their cooperating teacher).
  • Notice what pulled you in: Wanting to belong. Plan for it next time.

Sources

Links checked October 11, 2026. Rules vary by district, so confirm your district’s policy and the current statute before relying on this.

These guides agree on the basics: don’t join in, don’t gossip, listen, and don’t criticize a colleague in front of students. They differ on one point. Bacal suggests encouraging the parent to raise the issue with the teacher, and Doherty lists speaking to the colleague as one option. This activity instead points to your school’s process, since you may not know the colleague well. These are practitioner guides and codes, not peer-reviewed research or a full teacher-preparation textbook.

The four moves combine advice from these sources; the grouping is ours, not a published framework. The advice on helping students who say they are lost (listen first, believe “I already asked,” make a specific ask, point to other supports) is teaching practice rather than a legal requirement.